protox Terms of Use
We at protox set out these terms to govern how our platform operates and how you interact with us. These terms apply when you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, participate in sports betting on Liga 1 or Piala AFF, play live-dealer games, or use any other service protox provides.
Our approach to terms is straightforward: we outline what we require from you as a member, what you can expect from us, how disputes are resolved, and the conditions under which your account can be suspended or closed. We've written these terms in plain English to avoid confusion. If anything remains unclear, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can help clarify.
Services at protox are available only where applicable law permits. By opening an account, you confirm that you have the legal right to use our platform in your jurisdiction and that you meet all eligibility criteria. These terms are binding once you accept them during signup, and you agree to comply with them every time you use protox.
Account Opening and Eligibility
When you register at protox, we ask for basic information: your email, full name, date of birth, and contact details. We collect this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. You are responsible for providing accurate information. If you submit false details, we reserve the right to suspend your account and forfeit any balance.
By opening an account at protox, you represent and warrant that: you have reached the legal age of majority in your jurisdiction; you are not located in a territory where our services are prohibited; you have not been banned from other gaming platforms; and you will use our platform only for lawful purposes. We conduct identity verification during signup and may ask for additional documentation at any time.
Your protox account is personal and non-transferable. You may not share your login credentials with anyone, permit others to use your account, or operate multiple accounts. If we detect multiple accounts linked to the same person or payment method, we reserve the right to close all linked accounts and forfeit balances.
Your password is your responsibility. We recommend using a strong password and changing it regularly. If you suspect your account has been compromised, contact our support team immediately. We'll work with you to secure your account and investigate any unauthorized activity.
Deposits, Withdrawals, and Our protox Payment Policy
We at protox accept deposits through multiple channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). When you deposit, funds are credited to your protox account after our verification process. Verification typically takes minutes for e-wallets and up to 24 hours for bank transfers, though most clear faster.
Deposits at protox are final. Once credited, you own those funds and can use them on any game or sports market we offer. We don't refund deposits under normal circumstances unless there's been an error on our part (e.g., you were charged twice). If you believe you've been incorrectly charged, contact support with details and we'll investigate.
- Withdrawal Eligibility
- You may withdraw funds from protox once your account is verified and any applicable playthrough requirements are met.
- Withdrawal Timeline
- Withdrawals are processed within standard windows. E-wallets typically settle within hours; bank transfers within 1–3 business days.
- Withdrawal Limits
- Minimum and maximum withdrawal amounts depend on your tier and payment method. Check your account dashboard for your specific limits.
- Withdrawal Method
- Withdrawals go to the payment method you used to deposit. If that method is no longer available, contact support to arrange an alternative.
We at protox reserve the right to suspend withdrawals if we detect suspicious activity, if your account is under review, or if we're verifying your identity. This is a standard safeguard to protect all users. In most cases, suspensions are mobile bankingef and lifted once verification is complete.
Currency at protox is Indonesian Rupiah (IDR). All balances, bonuses, and transactions are displayed in IDR. If you're in another region and use a payment method that converts currency, any conversion fees are charged by your payment provider, not by protox.
Bonus Terms and Promotional Offers
When you join protox, we offer a welcome bonus on your first qualifying deposit. This bonus is scaled based on your deposit amount and region—we don't advertise fixed amounts to avoid false claims. The welcome bonus is credited automatically after deposit verification and comes with playthrough requirements. You must wager your bonus a set number of times before it becomes withdrawable real money.
Our weekly cashback offer is calculated on your net play across all games at protox. Net play means your total wagers minus winnings. Cashback is credited every Monday morning automatically and depends on your loyalty tier. Bonus funds are subject to playthrough before withdrawal; real-balance cashback is withdrawable immediately once credited.
Promotional campaigns run throughout the year, especially during major events like Liga 1 finals or Piala Indonesia matches. Each campaign has specific terms—eligibility, minimum tier, duration, and how bonuses are claimed. We announce campaigns in your protox account dashboard and via email. All promotional bonuses are optional and subject to applicable playthrough and terms.
Bonuses may not be withdrawn as cash unless explicitly stated. If a bonus expires before you use it, it's forfeited. We reserve the right to cancel or modify promotional offers at any time, though we'll notify members in advance of major changes. Repeated bonus abuse—for example, depositing and withdrawing repeatedly without actual play—may result in account closure.
Sports Betting and Game Rules
When you place a bet at protox, you agree to be bound by the rules of the specific game or sport. All odds, outcomes, and settlements are determined by our systems and live data feeds. We display rules clearly before each game or sports market. If you have questions about how a particular bet was settled, contact our support team with your bet ID and we'll provide a detailed explanation.
At protox, we don't guarantee any specific odds, payout rate, or outcome. Sports betting carries risk. Markets may close or odds may change based on demand and external factors. game information update in real-time and may differ from the odds at the moment you placed your bet. If technical issues occur—like a betting slip not processing or a live bet timing out—document the issue with screenshots and contact support immediately.
Our protox terms exist to protect both players and the platform. Fair play, transparency, and prompt dispute resolution are commitments we take seriously.
Live-dealer games at protox use real dealers and multi-camera feeds. Game results are generated fairly and transparently. You can review hand histories and game recordings if you dispute any outcome. Slot games and table games follow standard rules; payout percentages are reviewed and certified by our compliance team.
Account Suspension and Closure
We at protox reserve the right to suspend or close your account if: you violate these terms; you engage in fraud or attempted fraud; you use protox from a prohibited jurisdiction; you operate multiple accounts; you engage in money laundering or other illegal activity; or you repeatedly abuse promotional offers. If we suspend your account, we'll notify you and, where possible, explain the reason.
When an account is suspended, your balance is held pending investigation. If we confirm a violation of these terms, your account is closed and your balance may be forfeited. However, if the suspension was in error or you've resolved the issue, we may restore your account and balance. You can request a review of any suspension by contacting our support team.
If you choose to voluntarily close your account, you may do so at any time through your protox account settings. Your remaining balance will be paid out to your registered payment method within our standard withdrawal window. Once your account is closed, you won't be able to reopen it using the same email address for a minimum of 30 days.
In the event of account closure—whether voluntary or due to violation—your personal data is retained for a period defined by anti-money-laundering and tax regulations. After that retention period, your data is securely deleted or anonymized. We never sell or share your data with third parties without your consent, except where required by law.
Dispute Resolution and Our protox Support Process
If you have a dispute regarding a bet, bonus, withdrawal, or any protox service, contact our support team immediately. We operate support channels in English and Indonesian across live chat, email, and phone during published business hours. Most disputes are investigated and resolved within 5–7 business days.
When you file a dispute at protox, provide your account details, a clear description of the issue, relevant bet IDs or transaction IDs, and any supporting evidence (screenshots, timestamps). Our team will review your case against our records and provide a written resolution. If you disagree with our decision, you may request an escalation to our compliance team for a final review.
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1
Submit Your DisputeStep 1
Contact protox support with all relevant details and supporting evidence within 30 days of the incident.
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Investigation PeriodStep 2
We investigate your case against our records, logs, and applicable terms. You'll receive updates during this period.
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Written ResolutionStep 3
We provide a final written decision. If warranted, corrections or credits are applied to your protox account.
We take data protection seriously. Your personal information at protox is encrypted and stored securely. We comply with applicable data-protection regulations and never share your data with third parties for marketing purposes. You have the right to request access to your data or to have it deleted, subject to our retention obligations.
These terms are governed by the laws of the jurisdiction where protox operates. Any legal proceedings arising from our terms or your use of protox shall be governed by those laws. However, we encourage informal resolution first—our support team can resolve most issues without legal action.